I've been a customer since 2004, until recently I was happy. The rates keep increasing without warning or explanation. They were not willing to go to the extra mile to try to reduce my rates. THEN since Irma you can't get ahold of the office to pay my car insurance. It's an automated service and refers me to a paper bill that I've never received in order to make my payment. So, how am I t pay my car insurance if I have no bill with a reference # o it, and I can't get ahold of a live body to take my payment ??
Saved me a lot of money on insurance, lower than geico, nationwide, allstate - I called many places and State Farm was the least expensive for insanely awesome coverage.
Well Dianne L., the staff you had in February, certainly wasn't the staff I had the displeasure of dealing with from March 2016-December 2016, for a simple Condo Policy!!
we have state farm on all of our personal and company vehicles, great rates and personal service unmatched
With proof in writing of a major error, which Lish created and that virtually left me and my property open to liability, Lish did NOT even have the decency to take responsibility!! And, Carol, ex-communicated herself all together. Leaving me scrambling for immediate coverage and spending over $1000 in additional premiums.
Communication was non-existent...Carol & Lish are two of the most useless individuals I have ever had to deal with. I have been in the Real Estate business for over 30 years, and worked with many difference agencies, NY, NJ, PA, FL and Italy!!! NEVER have I worked with an office that is so unprofessional and just plain disorganized.
Outrageous. Awful customer service.
I understand the office is probably innodated with calls for damages due to Irma, but not all of us have that issue. I think there could have been a better way to handle all this and not leave your LOYAL customers high and dry! I will be switching insurance companies, as this was lousy customer service !!! Very disappointed ......
The 1 star, is too much...I give a below 0 rating!!!
Unfortunately, my only experience with State Farm has been through this office. So, I don't know if State Farm is a good company or not. But, I do know that the people working in this office are the most unprofessional, uninformed and outright rude people I have ever encountered in one room. Their only focus is on what they can sell you next.
Lori A Williams State Farm Insurance Agent is a US Insurance Agency based in Naples, Florida. Lori A Williams State Farm Insurance Agent is located at 1450 Airport Pulling Rd N A, Naples, FL 34104, USA.
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