I was told 5 day install, it took over 2 weeks.
DO NOT BUY CARPET FROM HOME DEPOT. It will lead to weeks of headaches and aggravation.
Their installers clogged and overflowed my toilet and instead of telling me they just shut the water off to the toilet for me to find later. They took the closet door of the track and didn't put it back. They left a mess after the install.
Called 6 times over more than two hours. They never answer the phone in tool rental. The pro desk wouldn't pick up. Tried dialing 0 for customer service... NONE! Customer service clearly not important to this manager.
Twice they scheduled appointments with me and didn't show up. They wouldn't answer the phones when I would call the store, so I had to drive to the store multiple times to talk to people.
Like most of the times, the staff are unhelpful and not around. I find many, not all, but many, of the staff uninformed and not very knowledgeable about the products or even if they carry them. If it was not for the fantastic website telling what and where everything was, I would never go there.
I came in for a clean out cover I asked an associate if he knew where I might find one since I looked in plumbing to no avail. He was from a different dept so, he directed me to one of the managers who said he was too busy to answer a simple question. Since he was training get this a new employee. He directed the associate to call someone I waited 15 minutes for another associate to show up (who was very helpful) only to find out they do not carry this item in Naples. Management? I am a supervisor and I multi-task daily. I am a "paying" customer! What's wrong with this picture? Come on HOME DEPOT take care of your customers!
Excellent service was provided to us by Christian at the tool rental. He went above and beyond helping us. He is an excellent employee and has great customer service skills. Thumbs up to you Christian. I hope Home Depot values employees like you.
I needed carpet for a rental property I own.
The Home Depot is a US Hardware Store based in Naples, Florida. The Home Depot is located at 2251 Pine Ridge Rd, Naples, FL 34109, USA.
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