Update:
If you read the response from the Leader's, it is a brave acknowledgement of the truth. I salute the leaders of this company for stepping up and owning responsibility for the actions of their organization. They have also reached out to me personally and made reasonable gestures of recompense. Because of this, but more importantly because of the ownership of the problem when most companies would run and hide, I have re-evaluated my opinion of this company. They are an honorable company, at least under this circumstance they were. I am duly impressed with that behavior and stand prepared to give them another opportunity to earn and keep my business.
We ordered living room furniture for our new place. Sherry was very helpful as we were choosing the set. The delivery occurred as scheduled and the young men were very pleasant and efficient. We would recommend people to check out Leader's.
Great service, selection and prices. We got our patio furniture delivered in two days. Salesman was very knowledgeable and helped a lot. Delivery was right on time and everything is perfect.
This was a return visit for us. We bought a chair for our great room as well as added pieces to the patio furniture. The fact that the patio furniture is open stock is fabulous. Quality is great. Durability
Great. Sales person (Sherri) was knowledgeable and not at all pushy. Delivery was prompt and on time.
We ordered about $14,000 worth of custom Tropitone patio furniture and the delivery schedule got messed up and only after numerous calls to their main office and threats of sending the furniture back if it did not show up, did it magically show up. But we sure did get the runaround prior to that. Then, two of the pieces were made wrong and Leaders blamed it on Tropitone, but said we would have to wait an additional 6 weeks to get the correct pieces. I asked why if the manufacture messed up would we have been put back into the normal time line of waiting as if it were a new order. "we don't know but we will check into it". No call back. Only, again after I insisted that someone from Tropitone call to explain why upon their mistake I would I have to wait as if it were a new order, did Leaders call with an expedited delivery date. Then, on that date, they were a total no show. Just got off the phone with them and they are like, "ah, not sure what happened. How is Thursday for you?" Thursday is fine, but Leaders Casual Furniture is not. I guess the "Casual" is the way they treat their customers problems. I feel lied to and unappreciated. Most of what they sell can be had at places that will probably sell it just as cheap if not cheaper and perhaps they will appreciate your business. Buyer beware.
This is our second review of the store. Same great service in the showroom. The delivery came at the time they said. Only one little glitch, one of the pieces didn't come but was delivered a couple days later as promised. Still think this is a fine place to do business.
We had an excellent experience ! Found exactly what we wanted and at a very good price. John was very helpful and we love our new outdoor furniture! Shop here first!
Leader S Casual Furniture is a US Furniture Store based in Naples, Florida. Leader S Casual Furniture is located at 3906 Tamiami Trail E #12, Naples, FL 34112, USA.
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