I don't normally take my time to review stores because I understand that things happen and one negative experience shouldn't reflect on the store as a whole... however, this lack of simple knowledge of even the most basic item (again, the wrist strap) has left me more than a little hesitant when it comes to this store. I understand that not everyone in there is going to be a tech efficientato but even when I worked in a store that had items I didn't particularly understand, I still knew we had them.
Great service. Needed a new power supply on a Saturday and they were very fast and had great customer service. They even came off lunch early to fast track it. Would 100% recommend.
I can understand not knowing specifics on parts that a person calls about, I don't particularly understand how someone could not be aware if they even carry such things. I was told to call back later to speak to someone who "knows about these things". This threw me off completely and turned me off to calling later. The wrist strap alone is a very basic, very obvious item. The motherboard speaker, being a bit more advanced, is something I can understand people not recognizing. I could also understand if it was a large building with rows of components. That's not the case.
I tried to call to see if they had certain items in stock (a grounding wrist strap and an mini speaker for my motherboard since it doesn't have one). The person who answered the phone had absolutely no idea what I was talking which was already a bit of a concern since I am specifically calling a store that's... well... a computer store.
Terrible experience! I took my laptop in just because the screws to screen came out and needed them replaced. I dropped it off ...no one called to tell me anything...I called the next day to find out if they had the screws or if they had to be ordered they said it was already repaired and ready for pick up....my bill was $120.00!!!!!!! For some screws and glue! They even admitted that's all that had to be done!! Nothing else! I should have gone to hardware store and done it myself! After having a dispute with associate he asked manager to drop the majority of the fees so I ended up paying $30.00....for a few screws and some glue :-/ Would have been nice to know the info upfront instead of AFTER the repairs and initial bill was made. I appreciate the discount but not the customer service.
Thanks BYTESHOP computers! you guys are the greatest! You saved me very important data when you repaired my computer! greatly appreciated! I would definitely recommend you to my friends A+++++++++++++++!
Great service. They fixed several problems: Windows 10 start menu became inop, so too the task bar, so too Edge. They smoothly re-installed Windows 10, even cleaned some keyboard key contacts. I think the young female employee did the work - she really knows her stuff. One day turnaround. Would recommend to anybody.
Byte Shop Computers is a US Electronics Store based in Naples, Florida. Byte Shop Computers is located at 4520 Tamiami Trail N, Naples, FL 34103, USA.
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