Even though it was completely full with costumers.
Today - came in with an iTunes family account conundrum that I couldn't figure out on my own. After about 10 minutes, the employee figured out just how to resolve this uncommon situation. (My 15 year-old "mistakenly" used her mother's birthday when registering, making her not need to ask permission when making purchases on my account. Had to change her DOB but didn't know the correct answers to her security questions, etc.)
3. Not only did they cover the cost of the repair they added a screen protector for free. Complete class act move by the manager Chad. Hands down, unexpected but turned my day around.
He was extremely helpful
1. Brought phone in to get repaired - $150 and 1.5 hour work time . I was not happy I did not want to spend time or money
I want to add this 5 star for a great turn events
I would highly recommend this store and I will personally go back and spend some extra cash here because that's the way business should be done. Thank you Chad!
2. Came back after 1.5 hours and was told it was going to be another 30 minutes. Then again told another 30 minutes. Still not happy but what can I do?
Less than five stars is just not paying attention to the quality and level of staffing.
This place was awesome! I got help immediately from Crystal. She was speedy and even though I forgot my power cord for a return, she did the return. I have spent $10k with apple this year and I'm not disappointed. They have awesome products and amazing employees. I love this place!!!
Even though I did not buy anything
Whether a hardware or software issue - the Apple Store makes everything all better...
Service was great and didnt wait more then 5 minutes. I thought i was gonna wait alot longer then that
I always get the feeling I'm dealing with the actual Apple folks from Corporate. These employees are ultra-attentive to incoming patrons and I've never left the store with any unanswered questions or unresolved concerns.
Apple Waterside Shops is a US Electronics Store based in Naples, Florida. Apple Waterside Shops is located at 5555 Tamiami Trail N, Naples, FL 34108, USA.
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