I'm not sure if they are short staff for front desk help because Bernice seemed to have to be answering phones, checking in & checking out patients on her own. I'm not sure if this is what is contributing to her terrible mood. I go to All Saints Eye Center expecting to be treated with the top of the line customer service, this is lacking 100% here. There were a few other things which occurred while at my appointment last Saturday that left a bad taste in my mouth as well.
My experience was so horrible I'm looking around for a new office to order contacts, so I don't have to even go in to this office. The person at the front desk is the first, and last person patients see.... make sure you have someone up there who is going to leave a positive image of your office.
Excellent
If I could give this location no stars I would. The woman behind the front desk I believe her name is Bernice. She is the most unpleasant person I've come in contact with; I came in today on my lunch break to pick up my new glasses which I paid for last week after my appointment. The gentleman who works in that area was at lunch, not an issue.....However, what is an issue is I had to wait twenty minutes until he came back to simply have someone hand over my glasses which I could see standing at the desk. Which then made me return to work late!
Jeffrey L Zimm M D is a US Doctor based in Naples, Florida. Jeffrey L Zimm M D is located at 1435 Immokalee Rd, Naples, FL 34110, USA.
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