We LOVE the car! And wanted SO MUCH to be a part of the TESLA family. We took a test drive in the Model X D100P and loved everything about it. The salesman was awesome- young, knowledgeable and passionate about TESLA! We were hooked! We left that day, deciding we were going to purchase the vehicle. We did not hear from our sales person again (even after our enthusiastic interest and promise to buy) ... so after a few days we had to call a few times - with no return call - and finally had to track him down to Make an appt to purchase this car. We set up an appt to sign a contract and order the Model X the following day! We were SO excited! We placed our order - even though having a few concerns that the sales manager couldn't answer all our questions ... we still persevered and placed our order. That evening we started reading reviews - 'bad customer service' - fit and finish issues - noises - problems with super-charging ... etc. This is where it all went wrong! We called the sales manager who wrote up our order to let him know we had some concerns ... we couldn't get a hold of him so we left a message ... he returned the call and left a message to offer the TESLA for a 24 hour test drive. We called back within 5 minutes to accept - got his voicemail - left a message to say YES - and we never heard from him again!!! So we purchased a JAGUAR F-PACE.
Another nice Tesla location. There was an S, X, and the miniature radio flyer model S in the showroom. The associate was also very welcoming and nice.
Customer service is certainly something that is lacking with this company ... if our calls were returned, and we had taken the TESLA home, I am positive we would have bought the car! We cancelled and bought elsewhere!
Worst store ever...I had a rude girl named "yoli" sorry if is spelled wrong. Greet me with no information and treat me like I was nothing. That's not a person I would have working for a high end car store. Cheap employees mean cheap cars!
Perhaps TESLA needs more reviews like this to get with the plan and start treating customers better.
We are super thankful to Mr. Nathan B. (customer experience specialist) who is friendly and very knowledgeable. When we visited the store during our vacation there, he made us feel welcome and was very patient; answering ALL our questions . He also made it possible for us to have a test drive. A few days later we ordered our own Model S. Last week we got it and are extremely pleased with it! Thank you! Naples Tesla is the best!
Great job by staff in demonstrating features and benefits. Mr Andes was a superb customer experience specialist. Not pushy about the process. Very informative. Great personality. LOVE THE CARS!! My first time at Tesla. This is another great example of American ingenuity. I felt I stepped into a car that belonged in another 50 years. I test drove the S model and I have never felt performance like that with such smooth environment. I have driven sports cars with 400 + HP and didn't feel that type of thrill. Definitely my new goal for the next 12 months. Great job Elon and Co!!
Tesla Store is a US Car Dealer based in Naples, Florida. Tesla Store is located at 5495 Tamiami Trail N, Naples, FL 34108, USA.
Please contact with Tesla Store using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Tesla Store opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Dealer in Naples