Great staff and great shopping
If I could give them a minus 5 stars I would. Not only did Sears sell me a lemon dishwasher, when it failed, their "technician" diagnosed a "bad control board." Said he could replace it for $385. Mind you, we had just spent $700 on the appliance. I had the board replaced for less than $200. It STILL didn't work!!! When I reported this to Sears, they responded by saying that they would send another technician to diagnose the problem. A week later, the SAME guy who misdiagnosed the problem in the first place called and said, "since you had someone else replace the board we are not coming to diagnose the issue again." He then said, "we are done with you." Are you freaking kidding me? "We are done with you"????? DO NOT DEAL WITH THESE CROOKED SLEEZE BALLS!!! They will gladly sell you garbage, and tell you "we are done with you" when the thing fails and they can't figure out what's wrong. What a joke!!!!!
The store has changed over the last year and the associates, as well as the managers, seem to work harder on serving a customers every need and delivering a Wow shopping experience. I love this store every time I visit the location, where else are you going to shop for major appliances, mattresses, tools, lawn care, exercise equipment and great apparel all under one roof. Next time you stop by the Coastland Center Sears be sure to say hello. Ask for Scott who will welcome you to a great shopping experience.
Does the job, could do with more staff and a more plentiful stock
I have now been without a washing machine for 6 weeks. The customer service team has done nothing to aid in expediting this process. The machine is under warranty and they keep sending the wrong parts. I have not been able to speak with a manager. Needless to say, I will NEVER be buying anything from this company again.
Sears is a US Department Store based in Naples, Florida. Sears is located at 2000 9th St N, Naples, FL 34102, USA.
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