This review is based on the integrity of the business as a whole. I had a poor experience with an outside sales rep, Nikki Reynolds that was 100% rectified by the owner in an A+ manner
My sister-in-law was originally making travel arrangements with Nikki to handle a group block for her upcoming wedding in Mexico, but due to her being slow with information and having a higher than expected deposit, my sister-in-law informed her that she was taking her business elsewhere. Being unaware of this, I contacted Nikki to make our travel arrangements. Nikki made no mention of basically being fired by my sister-in-law and took my deposit. After I realized what had happened, I was refunded all but a $50 cancellation fee. Nikki was incredibly rude when I insisted that I should not be charged a cancellation fee after she was not forthcoming with me. I contacted Lee McCarthy, the owner of Mad Travel, who was incredibly helpful and apologetic about his employee's behavior. He assured me this is not her typical behavior and within a few days, I received a $50 check from him. Companies unfortunately get a bad rap for individual employees having bad days, which is unfair. I would definitely do business with Mad Travel in the future knowing the high level of integrity they have.
Travel Leaders Mad Travel Inc is a US Travel Agency based in Naples, Florida. Travel Leaders Mad Travel Inc is located at 36 9th St S #3, Naples, FL 34102, USA.
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