Had trouble getting into our house due to a lock that failed. Professional, courteous staff were at our house quickly and took good care of us.
Their selection of products in stock is awesome to say the least. There are very few locksmiths in America that have more than one location or one service vehicle. These folks have multiple locations and vehicles.
I find BB Locksmith professional, polished and yet friendly. I appreciate the fact they come when scheduled. I also like the fact they wear large ID badges with their picture easy to see and read. His work shirt had the name of the company and so did his truck. It's just me and my cat, so I felt safe letting him in. He also had an easy lock for a slider. They fixed my door lock so it's smooth as silk now. I'm so sick of fighting with that thing! No more, though. I'd call them again if I needed them. I put their number in my phone.
As a business owner, I went in to get "do not duplicate" keys to give to staff. They said do not duplicate right on the key. I told them it was for employees for my store and I didn't want the keys duplicated for obvious reasons. They understood and made the keys which cost me $80 for a small number of keys. One of my former employees went in here with the key and they made a copy...no problem or questions asked. I knew because it wasn't the original key I gave him. I called them and they said yes, they will still makes copies of do not duplicate keys!!! What's the point of getting keys from you and paying so much extra for keys that say "do not duplicate" if your just going to go and duplicate them! It's bad business and a moral and ethical issue. There are reasons people put that on a key and you need to rethink your business practices.
This place is First Class! Never had a key cut wrong ant the employees are very courteous.
I called several places just to see if others in town do it...no one will make it if the key is stamped do not duplicate. You are the only one I have found.
or reviews from the competition?
I have used B&B for years- whenever I need an expert locksmith. They are responsive whether an emergency or not. Also, very helpful in suggesting security measures like a special sliding glass door lock fo my home.
The other bad reviews lack all the details.....are they real reviews?
Bb Locksmith is a US Locksmith based in Naples, Florida. Bb Locksmith is located at 3956 Tamiami Trail N, Naples, FL 34103, USA.
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