It has been over a year since I went and I tried going back; nothing has changed. The manager yells at customers demanding a refund for a bad product, he works are on their phones like its highschool, and worst of all the products are still given to people wrong/cold/spoiled.
This place is is run by many incompetent individuals and a manager better suited to drive a kids train at a mall, orders are constantly wrong and the attitude I get when I ask for a correction is misplaced.
Best course of action is to shut this place down.
I visit this location a few times a month. Service is good sometimes slow when they are busy.
Friendly staff! Great service! They even made a custom donut for my kiddo! Thanks for making our Valentine's day great!
I love this DD store. It's convenient and I like the breakfast choices offered. However, this year I noticed that they do seem to have a lot of turnover. I've had to adjust my expectations because they seem to have different managers and staff every few months. This affects the quality of the food and service. I'd prefer to have a consistently good experience so I don't even consider going down the street to Panera.
Good and efficient service today. The manager jumps right in and helps. We had an issue with paying with the app., but they were understanding and patient. Great location for us.
I'm making this a once a year thing. It's 2017, still horrible.
Dunkin Donuts is a US Bakery based in Naples, Florida. Dunkin Donuts is located at 6685 Collier Blvd, Naples, FL 34114, USA.
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